Virtual Program FAQs

Virtual Support Group Frequently Asked Questions

● What is a typical meeting like?
At the start of each group, our facilitators will go over the Agenda, Group Guidelines, Principles of Support and confidentiality statement. We will offer a quick check-in for you to share your first name (or any name you choose) and a current challenge or topic that you want to explore. Our facilitators may offer structure to the conversation depending on the nature of the group. However, for the most part, this support group offers an open and supportive place for sharing and discussion.

● Will others be able to see me?
No one will be able to see you unless you choose to turn on your webcam by clicking the camera icon. We understand that people have different comfort levels and respect participant’s anonymity.

● Who facilitates your support groups?
NAMI support groups are peer-led. For NAMI Family Support Groups, facilitators are adult family members with a loved one who has a mental health condition. For NAMI Connection Support Groups, facilitators are adults in recovery with a mental health
condition. Our facilitators go through extensive training provided by NAMI state or national trainers and receive ongoing support in their role.

● Why are your support groups peer-led?

Peers know firsthand that the impact of mental illness, in yourself or in a loved one, is often huge and traumatic. We understand how difficult it can be to find quality information and resources when facing this challenge. As peers, we are uniquely
qualified to support others as they cope, adjust, understand, and advocate for themselves or their loved ones.

● What if I don’t feel like talking?
There is never any pressure to talk or share. At check-in, you can simply say your first name (or any name you choose) and indicate that you’re just here to listen today.

● What if I need help connecting to additional resources?
For all NC residents, NAMI NC is here as a resource for you and we encourage you to reach out by phone or email. The NAMI NC website at provides contact information and links to crisis resources. Our Helpline is 800.451.9682 or via text to 919.999.9527. NAMI National also offers a free and confidential service in which you can text the word “NAMI” to 741-741 to be connected to a counselor 24 hours a day.

Searching for another NAMI affiliate in your local community? You can locate them visiting:

● When do the support groups meet?
Please see the various group schedules that have been provided to us on our website. Participants are welcome in any group from across the state.

● Will my participation be anonymous?
Absolutely! In support group meetings, we only use first names and there is no other identifying information shared. You have the option to type in whatever screen name you’d like to use in that meeting, so you can remain anonymous. Your registration details will be accessible which includes your name, email and community you live in. You will also be asked to provide an Emergency Contact so we can reach out to
someone close to you in the case of an emergency. The NAMI administrator will be able to see the Emergency Contact information that you provide, but no one else will be able to. Your Emergency Contact will need to verify their information prior to your participation in the support group.

● How is this a free service?
Cost should not be a barrier to receiving support and information to help you or a loved one. NAMI is a nonprofit organization and it does take money and resources to make this program possible. If you are interested and able, we would be grateful for your contributions—donations can be made online at our websites mentioned above.